1. Who We Are (Data Controller)
34jl Casino operates the online casino and sports betting platform accessible at 34jl.club. 34jl is the Data Controller for all personal information collected and processed through the platform. We are regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operate in compliance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
Our designated Data Protection Officer (DPO) can be reached via the contact details provided in Section 13 of this policy. The DPO is responsible for overseeing 34jl's data protection programme and for handling data subject rights requests from Filipino players and other affected individuals.
2. Personal Data We Collect
34jl collects the following categories of personal data in the course of providing its services:
Identity & Contact Data:
- Full legal name as it appears on a Philippine government-issued ID
- Date of birth (used to verify the mandatory 21+ age requirement under PAGCOR regulations)
- Philippine mobile number (primary contact and OTP delivery channel)
- Email address (where provided)
- Residential address in the Philippines
Identity Verification (KYC) Data:
- Copy of a valid Philippine government-issued ID (PhilSys National ID, driver's licence, passport, or UMID)
- Proof of address (utility bill, bank statement, or equivalent)
- Selfie or live verification photograph (where required for enhanced KYC)
Financial Data:
- GCash or Maya account reference (non-sensitive identifier only — we never store full e-wallet PINs or passwords)
- Bank account name and number (for bank transfer withdrawal processing via BPI, BDO, Metrobank, or UnionBank)
- Transaction history: deposit amounts, withdrawal requests, and timing
Gaming & Behavioural Data:
- Game session records: games played, wager amounts, game outcomes, session duration
- Bonus usage history
- Responsible gaming tool activations (deposit limits, session timers, self-exclusion requests)
Technical Data:
- IP address and approximate geolocation
- Device type, operating system, and browser
- Login timestamps and session identifiers
- Cookies and similar tracking technologies (see Section 7)
Communications Data:
- Records of support chat interactions, SMS communications, and any written correspondence between you and 34jl
34jl does not collect or store full payment card numbers, CVV codes, or GCash/Maya PINs. Payment authentication is handled directly by the respective e-wallet or banking provider using their own secure environments.
3. How We Collect Your Data
34jl collects personal data through the following means:
- Direct registration: Information you provide when creating your 34jl account, including your mobile number, name, and date of birth.
- KYC verification: Documents you submit during the identity verification process, either during registration or prior to processing a withdrawal.
- Platform activity: Data generated automatically by your use of the 34jl platform — including game sessions, deposits, withdrawals, and login activity.
- Support interactions: Information you share when contacting 34jl's support team via live chat or written communication.
- Cookies and device data: Technical data collected automatically via cookies and browser/device signals when you visit or use the 34jl platform (see Section 7).
- Third-party payment processors: Transactional confirmation data from GCash, Maya, banking partners, and other payment providers used to process your deposits and withdrawals.
4. How We Use Your Personal Data
34jl uses your personal data for the following purposes:
- Account creation and management: To register and maintain your 34jl account, authenticate your identity at login, and manage your account settings.
- Age and identity verification: To confirm that you are 21 years of age or older and are eligible to use the 34jl platform, in compliance with PAGCOR requirements.
- Payment processing: To process deposits and withdrawal requests to your GCash, Maya, or Philippine bank account.
- AML and fraud prevention: To fulfil anti-money laundering obligations under Philippine law, detect suspicious transaction patterns, and prevent fraud and account abuse.
- Game service delivery: To record game outcomes, apply wager results to your wallet, and maintain accurate gaming history records.
- Responsible gaming: To implement deposit limits, session timers, and self-exclusion tools you request, and to identify players who may be at risk of problem gambling behaviour.
- Customer support: To respond to your queries, complaints, and account recovery requests.
- Platform security: To detect and prevent unauthorized access, account takeover attempts, and other security threats.
- Legal and regulatory compliance: To respond to lawful requests from PAGCOR, law enforcement authorities, and other competent Philippine regulatory bodies.
- Service improvement: To analyse aggregated, anonymised usage patterns for the purpose of improving the 34jl platform experience.
34jl does not use your personal data for targeted advertising on third-party platforms. We do not sell, lease, or otherwise commercially exploit your personal data to any outside party.
5. Legal Bases for Processing
Under the Data Privacy Act of 2012, 34jl processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game service delivery.
- Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML obligations under Republic Act No. 9160 (as amended), and other applicable Philippine law.
- Legitimate interests: Processing for fraud prevention, platform security, and aggregate service analytics — where such processing does not override your fundamental privacy rights.
- Consent: Where we rely on consent — for example, for optional marketing communications — you may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Sharing Your Personal Data
34jl does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent strictly necessary:
- Game providers: Certified game suppliers (e.g., JILI Gaming, Pragmatic Play) receive session identifiers and wager data required to operate their games within the 34jl platform. These providers operate under data processing agreements with 34jl.
- Payment processors: GCash, Maya, Philippine banking partners, and other payment service providers receive transactional data necessary to process your deposits and withdrawals.
- KYC / identity verification partners: Third-party KYC verification services that assist 34jl in fulfilling its identity and age verification obligations under PAGCOR requirements.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where legally required to do so.
- IT infrastructure and security providers: Cloud hosting and cybersecurity partners bound by confidentiality obligations who process data solely on 34jl's instructions.
All third parties who receive personal data from 34jl are contractually required to maintain appropriate data security measures and to use the data solely for the specified purpose.
7. Cookies & Tracking Technologies
34jl uses cookies and similar technologies on the platform for the following purposes:
- Essential cookies: Required for core platform functionality — including maintaining your login session, routing your requests to the correct server, and storing your account preferences. These cannot be disabled without impairing platform function.
- Security cookies: Used to detect and prevent fraudulent login attempts and account takeovers. These are part of 34jl's security infrastructure.
- Analytics cookies: Anonymised usage data to understand how players navigate the 34jl platform, identify technical issues, and improve the overall experience. This data does not identify you personally.
34jl does not use advertising or retargeting cookies. Your browser settings allow you to manage cookie preferences. Disabling essential cookies will impair your ability to log in to and use the 34jl platform.
8. Data Security
34jl implements a multi-layered security programme to protect your personal data, including:
- TLS/HTTPS encryption for all data in transit between your device and 34jl's servers
- AES-256 encryption for sensitive data at rest, including KYC documents and financial records
- Role-based access controls limiting internal data access to authorised staff only
- Two-factor authentication requirements for all staff accessing production systems
- Regular penetration testing and vulnerability assessments by independent security specialists
- Continuous monitoring of platform infrastructure for anomalous activity
No security system is completely impenetrable. In the event of a personal data breach, 34jl will notify affected players and the National Privacy Commission of the Philippines in accordance with the Data Privacy Act's breach notification requirements.
9. Data Retention
34jl retains personal data for as long as is necessary to fulfil the purposes outlined in this policy and to comply with applicable legal obligations. Specific retention periods include:
- Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Game session data: Retained for a minimum of three (3) years from the session date.
- Support communications: Retained for two (2) years from the date of the final communication in a support thread, unless longer retention is required by regulatory obligation.
- Self-exclusion records: Retained permanently to prevent re-registration during an active exclusion period and to comply with PAGCOR requirements.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 34jl's data disposal procedures.
10. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 34jl:
- Right to be informed: The right to know that 34jl is collecting and processing your personal data, and the purposes for which it is used — as provided by this Privacy Policy.
- Right of access: The right to request a copy of the personal data 34jl holds about you.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the original collection purpose and no legal obligation requires continued retention.
- Right to object: The right to object to processing of your personal data where 34jl relies on legitimate interests as the legal basis, subject to applicable overriding legal obligations.
- Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.
To exercise any of these rights, contact 34jl's Data Protection Officer at the details in Section 13. Requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, or within such extended period as permitted under the Data Privacy Act where requests are complex or numerous.
Please note that certain data subject rights are subject to limitations where processing is required to comply with legal obligations, including PAGCOR-mandated KYC and AML record-keeping requirements that 34jl cannot override.
11. Children's Privacy
The 34jl platform is strictly for individuals aged 21 years and above, in compliance with PAGCOR regulations governing online gambling in the Philippines. 34jl does not knowingly collect personal data from any person under the age of 21.
If 34jl becomes aware that an account has been created by or personal data has been collected from a person under 21 years of age, the account will be immediately suspended and the relevant personal data deleted or returned in compliance with applicable law. The matter will be reported to PAGCOR as required.
If you are a parent or guardian and believe your child has created a 34jl account, please contact our support team immediately at
[email protected] so we can take prompt action.
12. Changes to This Privacy Policy
34jl reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via SMS to the registered Philippine mobile number or via a prominent notice on the 34jl platform.
The date of the most recent revision is displayed at the top of this page. Continued use of the 34jl platform after notification of a material change constitutes your acceptance of the updated Privacy Policy.
13. Contact & Data Protection Officer
For all privacy-related enquiries, data subject rights requests, or to contact 34jl's designated Data Protection Officer, please use the following details:
- Email: [email protected] — subject line: "Data Privacy Request"
- Live Chat: Available 24/7 directly from the 34jl platform lobby
- Response SLA: Acknowledgement within 5 business days; resolution within 30 calendar days
Complaints that are not resolved to your satisfaction may be escalated to the National Privacy Commission of the Philippines (NPC) through their official government channels.
For general questions about the 34jl platform, our terms of service, or responsible gaming tools, please also visit our About Us and Responsible Gaming pages.